Excellence Care provides tailored support to adults with complex needs, empowering them to lead independent lives with dignity and control.

• To provide tailored support to each service user's individual needs.

• To provide non-discriminatory services.

• To provide services that take into account service users' preferences, wishes, personal circumstances, and individual abilities.

• To provide our service users with high-quality support within their own home environment.

• To increase vulnerable adults awareness of their right to direct payments or individualized budgets.

• To assist our clients in developing their own individualized support plans in full consultation with family, friends, and care professionals.

• To provide services to clients in or outside their own homes at a time and in a way that is agreed upon by them.

• To enable vulnerable adults to develop their confidence and maintain their dignity by retaining control of the care and support services they receive.

• To provide opportunities to choose from the range of recreational, educational, voluntary, and employment opportunities available in the community.

• To actively provide access to appropriate health and social care services, including specialist services for conditions not normally associated with our service users.

• To provide experienced and committed staff with the appropriate expertise and training to provide a holistic service to adults with a range of complex needs.